Refund & Returns Policy

Order Cancellation

It is possible to cancel orders placed and processed through the website from your user account within the same day before the order is shipped.

Delivery & Returns

• Once the mango is ready for delivery, no return or refund will be provided.
• Delivery will be completed within 3-7 days according to the estimated delivery time with our delivery partner.
• Ratnagiri Farms will coordinate with the logistics partner and inform you of any delays or delivery issues.

Undelivered Shipments Due to Incorrect Details

If a shipment is undelivered or returned to us due to an incorrect delivery address, wrong pincode, or invalid/unreachable mobile number provided at the time of placing the order, no refund will be provided. As mangoes are highly perishable, they cannot be re-shipped or restocked once dispatched. Customers are requested to verify their delivery details carefully before confirming the order.

Damage & Quality Claims

Contact us immediately if the mangoes were damaged, pressed, squeezed, or crushed, or if there was a delay in delivery. Please provide necessary evidence (images or video) so we can take appropriate action.

Rotten/Spongy Mango Compensation Policy

If you receive rotten or completely spongy mangoes from inside, we offer compensation in the form of coupon or replacement under the following conditions:

Note: Any free box of mangoes received as part of a promotional offer (e.g. Buy One Get One or similar) is not eligible for replacement, refund, or compensation under this policy.

• Eligibility Criteria:
  • Rotten mangoes count must be more than 50% of the total order volume
  • Each mango must be at least 50% rotten (internally rotten/spongy) to be counted as a rotten mango for this claim
• Claim Submission:
  • Send clear photos and videos showing the rotten/spongy mangoes to support@ratnagirifarms.com
  • Alternatively, WhatsApp photos and videos to our customer care number +91 84597 34158
  • Photos must show all rotten mangoes together in one image, or provide a video showing each mango clearly
• Time Limit: Photos and videos must be sent within seven days of package delivery
• Compensation: Approved claims will receive either a coupon credit or replacement order as per your preference

Refund Process

• Refunds will be processed through the same payment method used for the purchase.
• Refunds will be processed within seven working days of mutual agreement.
• Please allow 4-7 business days for the refund amount to be credited to your account.